If there’s a problem with a product that you purchased from us, please bring it back to us. We will process a refund with a 15% restocking fee within 30 days of your purchase for accessory items returned in new condition or that are defective. Merchandise returned that appears used may be subject to a higher restocking fee. No returns on bike purchases.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.